The
Rule of 45 is the basic measurement premise from which you
can measure the effectiveness of virtually all lead
generation programs. It is a steady, reliable rule which
simply says that 45% of all inquiries (not just qualified
sales leads), will buy from someone. The timeframe for
this purchase is usually, but not always within 12 months.
The percent that buys in three months is between 10%-15%
and the percent that buys in six months is 26%.
If you
follow-up 100% of the inquiries, the biggest variable in
this formula is the time needed to reach the 45%
threshold. Every product has a typical average time frame
for the majority of the interested parties to make a
decision. For consumer products this could be a few
months, for B2B products the Rule of 45 is completed
within 12 months.
On average
the following rules apply:
-
Within 3
months 10%-15% of business to business prospects will
buy someone’s product.
-
Within 6
months, 26% will buy someone’s product.
-
Within
one year 45% will buy someone’s product.
While time is
a pacing item, the most influential issue for a company to
attain it’s fullest share of the market place is the
follow-up by the salesperson. Follow-up only 25% (a
consistent number I hear from many companies), and you’ll
only compete in 25% of the available deals.
How important
is this variable? The following example shows what happens
when sales follow-up dips to 25%. First, let’s look at the
potential in a group of 1000 inquiries if follow-up is
100%.
-
1000
Inquiries X 45%% = 450 potential buyers
-
X
Follow-up of 100% and you still have 450 buyers
-
X 25%
market share = 112 buyers
-
X ASP
(average sales price) of $10,000 = $1,120,000 in sales
Reduce the
follow-up to 25% and this is the result:
1000
inquiries, x 45% x 25% Follow-up X 25% X $10,000 =
$280,000
Your own
market share is projected as a percent of the buyers. I
have been involved in over 100 Did You Buy Studies on a
variety of products, and the Rule of 45 is consistent.
Pretty brutal
isn’t it. Spend 2%-20% of yearly revenue on marketing and
because of poor follow-up your sales will be 25% of what
could have been. This calls for a mandate from sales
management: 100% Sales inquiry follow-up is part of every
salesperson’s job description. At some companies, this is
a condition of employment.